These Terms and Conditions govern your use of Rocksteady Club, an online casino operated by Rocksteady Entertainment N.V. and licensed by the UK Gambling Commission (Account Number: 000-039483-R-319422-001). By registering an account or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

1. Eligibility

1.1 You must be at least 18 years of age to register and use Rocksteady Club. We operate a strict zero-tolerance policy towards underage gambling.

1.2 Our services are available to UK residents only. Access from restricted countries — including the USA, France, Spain, Italy, and the Netherlands — is prohibited.

1.3 Each individual may hold one account only. Duplicate accounts will be closed and any associated balances may be forfeited.

1.4 You must not be registered with any self-exclusion scheme, including GamStop, at the time of registration or during your use of our services.

2. Account Registration and Verification

2.1 To open an account, you must provide accurate, complete, and up-to-date personal information, including your full name, date of birth, address, and contact details.

2.2 We are required by law to verify your identity before processing withdrawals and, in some cases, before allowing continued play. You may be asked to supply documents such as a government-issued photo ID and proof of address.

2.3 We reserve the right to suspend or close any account where verification cannot be completed satisfactorily or where we suspect fraudulent activity.

2.4 You are responsible for keeping your login credentials secure. Please notify us immediately via 24/7 live chat if you suspect unauthorised access to your account.

3. Deposits and Withdrawals

3.1 The minimum deposit is £20. Accepted deposit methods include Visa, Mastercard, Apple Pay, PayPal, Paysafecard, and Bank Transfer.

3.2 The minimum withdrawal is £20. Withdrawals may be made via Visa, Mastercard, PayPal, and Bank Transfer.

3.3 Withdrawals are typically processed within 0–24 hours of a request being approved, subject to completed verification checks.

3.4 Withdrawals will generally be returned to the same payment method used for the original deposit, in line with our anti-money laundering obligations.

3.5 Supported currencies are GBP and EUR. Currency conversion fees may apply where relevant.

4. Bonuses and Promotions

4.1 New players may be eligible for our welcome offer of 150% up to £1,500. This offer is available to new players only and is subject to the conditions set out in this section.

4.2 All bonus funds are subject to a wagering requirement of 35x the bonus amount before any winnings derived from bonus funds can be withdrawn.

4.3 While playing with an active bonus, the maximum permitted bet per spin or round is £5 (or currency equivalent), unless otherwise stated in the specific promotion's terms.

4.4 Bonuses will have an expiry period as stated at the time of the offer. Any unused bonus funds or associated winnings will be removed from your account upon expiry.

4.5 Rocksteady Club reserves the right to withdraw, amend, or cancel any promotion at any time. Bonuses may not be combined unless explicitly stated.

4.6 We reserve the right to reclaim bonus funds and any winnings generated from them if we determine that a bonus has been claimed in bad faith or in breach of these terms.

5. Fair Play and Prohibited Conduct

5.1 You agree to use Rocksteady Club solely for personal, recreational purposes. Commercial exploitation of our services is strictly prohibited.

5.2 The following conduct is prohibited: use of automated software or bots; collusion with other players; exploitation of software errors or glitches; and any form of fraud, money laundering, or other illegal activity.

5.3 If we have reasonable grounds to suspect prohibited conduct, we may suspend your account, withhold funds pending investigation, and report the matter to the relevant authorities.

5.4 All games at Rocksteady Club use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes.

6. Responsible Gambling

6.1 We are committed to promoting responsible gambling. The following tools are available to all registered players:

• Deposit limits — set daily, weekly, or monthly caps on the amount you can deposit.
• Time-outs — take a short break from gambling for a defined period of your choosing.
• Self-exclusion — exclude yourself from Rocksteady Club for a minimum period; requests are processed promptly and cannot be reversed during the exclusion period.

6.2 You may also self-exclude from all UK-licensed gambling operators by registering with GamStop. If you are registered with GamStop, you must not attempt to open or use an account with us.

6.3 If you are concerned about your gambling, please contact our support team at any time via 24/7 live chat, or seek free and confidential help from organisations such as BeGambleAware.

7. Complaints and Dispute Resolution

7.1 If you have a complaint, please contact our support team in the first instance via 24/7 live chat or by email. We aim to acknowledge all complaints within 24 hours and to resolve them within eight weeks.

7.2 If your complaint is not resolved to your satisfaction, you may escalate the matter to an approved Alternative Dispute Resolution (ADR) provider as recognised by the UK Gambling Commission.

7.3 The UK Gambling Commission may also be contacted for regulatory matters via their official website.

8. Limitation of Liability

8.1 Rocksteady Entertainment N.V. shall not be liable for any loss or damage arising from: interruptions to service; errors in game outcomes subsequently corrected; or your failure to comply with these terms.

8.2 Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable UK law.

8.3 Our total liability to you in connection with any single event or series of related events shall not exceed the balance held in your account at the time of the relevant incident.

9. Changes to These Terms

9.1 We may update these Terms and Conditions from time to time. Where changes are material, we will notify you by email or via a notice on the website at least 14 days before the changes take effect.

9.2 Your continued use of Rocksteady Club following notification of changes constitutes your acceptance of the revised terms. If you do not accept the changes, you should close your account before they take effect.

9.3 These terms are governed by the laws of England and Wales. Any disputes not resolved through our complaints process shall be subject to the exclusive jurisdiction of the courts of England and Wales.